What do the infrared sauna error codes mean?
Your infrared sauna has several built-in error codes you may see on the control panel. These are: EO: Temperature Sensor DisconnectedES: Temperature Sensor Short Circuit In case of an EO
FAQ Category: Operations & Troubleshooting
What if my sauna is slow to heat up?
Once you connect your sauna and turn it on, it should take about one minute to heat to the desired temperature per degree over 100. So, if you set your
What if the front heaters are not turning on?
Health Mate saunas are designed to give our users the best possible infrared experience. In the event your sauna is having issues with the front heaters, please ensure your new
Why does my control panel have a flicker?
It is completely normal for your control panel lights to flicker. This increases the lifespan of the panel lights. Your sauna panel uses small LED lights that work similar to a
Why isn’t my bench heater as hot as the other heaters?
The bench heater in all Health Mate Saunas is the lowest-watt heater in the cabin. This heater is designed to give half the amount of infrared heat as the heaters
Why doesn’t my control panel work right?
If your control panel has issues, try the onboard reset buttons on the power supply. If after you try a reset and it doesn’t fix the problem, please contact our
Where can I get my sauna manual?
Each Health Mate infrared sauna includes an operator’s manual upon delivery. This includes tips on cleaning, installation, and assembly, as well as how to prepare for using your sauna. If
What if my Chromotherapy LED panel isn’t working right?
We want to make sure the connection to your light panel is secure. It might be the 12-volt DC adapter isn’t functioning correctly. When the Chromotherapy LED flickers it is
How do I assemble my infrared sauna?
How do I assemble my infrared sauna? Each Health Mate Sauna is designed to easily assemble using a latch-buckle system. In around 30 minutes, two people should be able to
What if my Chromotherapy LED panel isn’t working right?
We want to make sure the connection to your light panel is secure. It might be the 12-volt DC adapter isn’t functioning correctly. When the Chromotherapy LED flickers it is